Privacy Policy

1. Introduction

Buyer's Mate ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website buyersmate.com.au and use our property intelligence services.

Buyer's Mate is a property research and intelligence platform that helps home buyers and property investors make more informed decisions. We aggregate publicly available data from government sources and apply artificial intelligence to analyse suburbs and properties across Australia. We are not a buyer's agent, real estate agency, or financial advisor.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our services, including:

• Account information (name, email address, password)
• Contact information (phone number, address)
• Property search criteria and preferences
• Payment information (processed securely via Stripe)
• Communications you send to us (enquiries, feedback)
• Buyer type preferences (owner-occupier or investor)

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Device information (browser type, operating system, device type)
• IP address and approximate location
• Pages viewed and features used
• Referring website or source
• Date, time, and duration of visits

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse usage patterns, and remember your preferences. You can control cookie settings through your browser, but disabling cookies may affect the functionality of our services.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our property intelligence and research services
• Generate AI-powered suburb and property assessments based on your search criteria
• Process transactions and send related information
• Create and manage your account
• Respond to your enquiries and provide customer support
• Send you updates, newsletters, and marketing communications (with your consent)
• Analyse usage patterns to improve our platform and AI models
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

4. Disclosure of Your Information

We will never sell your personal information. We may share your information with:

• Service providers: Third-party vendors who assist us in operating our platform (e.g., hosting, payment processing, analytics)
• Professional advisors: Lawyers, accountants, and other advisors as necessary
• Legal requirements: When required by law, court order, or government request
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you have given us permission to share your information

5. Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect your personal information from unauthorised access, modification, disclosure, or destruction. These measures include secure servers, encryption, password protection, and limited access protocols. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely destroy or de-identify it.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Opt-out: Unsubscribe from marketing communications at any time
• Deletion: Request deletion of your account and associated data
• Complaint: Lodge a complaint if you believe we have breached your privacy

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. International Data Transfers

Some of our service providers may be located outside Australia. When we transfer your personal information overseas, we take reasonable steps to ensure that the recipient handles your information in accordance with the Australian Privacy Principles.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a complaint, please contact us:

If you are not satisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner (OAIC):